The Home’s staff are selected for their qualities of reliability, integrity, skill, friendliness and professionalism. They are carefully screened and references are always checked thoroughly. All of the team  impact on our residents’ well-being; the housekeeping staff, cooks, activities staff, maintenance as well as the care staff. We run training sessions for all staff to develop strong team working skills and an in-depth understanding of how to support our residents.

During induction all care staff are trained in line with the new Care Certificate based on 15 standards which individuals need to complete in full before they can be awarded their certificate.

The Home has a programme of NVQ/QCF training with both on-line and in-house training. Staff are also involved in external training by specialised consultants, Devon County Council training and through Devon Care Kitemark. 


Courses include:


Manual Handling


Health and safety

First aid

Dementia awareness

We are proud of the dedicated team of staff at Court House many of which are extremely experienced and all staff are well qualified to provide for the needs of those in our care.

Kim Underwood-Moss

Kim Underwood-Moss

Registered Manager

Kim has many years of experience in the care industry including elderly and dementia.

She joined Court House in March 2017.

Holly Higgs

Holly Higgs

Deputy Manager

Holly has previously overseen the health and safety of our local M&S stores, followed by 10 years at Court House working her way up through to a seniors post and then on to become our assistant manager. She has also supported Devon Army Cadets, again working her way up to the impressive rank of Major. Holly has managed to fit in qualifying as a train the trainer for first aid, moving and handling and fire warden training amongst other things.